Journal

Notes we were willing to sign.

Short essays from the Milton desk. They assume you already live with an event stream. They do not recap vendor documentation.

City office towers at dusk

4 November 2025 · Studio

The cost of a miscounted activation

A year of growth work pointed at staff accounts and a scheme code. The invoice for that year is not theoretical.

Green terminal-style code on a black screen

2 June 2025 · Studio

What dashboards hide about churn

A red tile is not a diagnosis. Most churn I still see is a definition that moved while the tile stayed pretty.